RETURNING YOUR BMW.


In this section you can find the answer to questions you may have about returning your BMW. If you can’t find a suitable answer, or would like further information, please contact us.

If you decide to return your BMW, there are a number of things that you will need to do before the collection date. This section details the returns process, and has some guidance on what damage is deemed ‘fair wear and tear’.

Preparing for your inspection.


At least 10 days before the end of your contract, please call us to book your car’s inspection. You can also request a collection via our online contact form. Our logistics company will carry out your car’s inspection, checking for damage that falls outside fair wear and tear guidelines. They will also record the mileage so we can check this against the contractual mileage limit on your finance agreement. 

BMW Customer Services

BMW Return Standards.

 

To help explain what is deemed fair wear and tear we have produced a series of film to explain the rules and give examples of the kind of damage you may or may not be charged for.
 
 
If you are concerned that your car has damage that you may be charged for, please refer to our matrix of damage charge costs for an indication of the potential charges.
 
Our inspection is carried out in line with the British Vehicle Rental & Leasing Association (BVRLA) Fair Wear and Tear guide.
 
 
Pen and paper

Preparing your paperwork.

 

Before we collect your BMW, we will need to have received your V5C and your MOT certificate, if applicable. (Detach and retain the yellow section 9 of the V5C).
 
You will need to send this to the DVLA, once the vehicle has been collected, so they know you are no longer the registered keeper of the car. When they receive this they will automatically refund any unused road fund tax.
 
If you are unable to find your V5C, contact the DVLA immediately on 0300 790 6802 and request a duplicate. If your vehicle is returned without a V5C you will be invoiced for the cost to us obtaining a duplicate on your behalf.
 
If you have a BMW Contract Hire agreement we will manage this process for you.
BMW M240i Coupé Kidney Grille and Number Plate

Personalised number plates.
 

If you have a personalised number plate you’d like to keep, follow the steps below for your type of finance agreement.

You will need to obtain a retention certificate by calling the DVLA on 0300 790 6802 before you send us your V5C. In addition to the retention certificate, they will issue you another V5C with the new car registration number on. Please send this V5C to us and ensure the number plates on your BMW are changed to reflect the new registration.

If you would like to keep your personalised plate, please contact us to obtain an Application to Retain a Vehicle Registration Number form V317. This form needs to be completed by you and returned to us with the appropriate DVLA fee. We will also apply an Administration Fee for completing this on your behalf.  

We will then send this to our local Vehicle Registration Office who will then put your plate onto retention. Please note that this can take up to eight weeks. 

We will receive the new V5C (log book) from the DVLA. We will also receive confirmation of the replacement registration number and will forward this to you. Please note that once you receive this you must fit new plates at your own cost. 
Once this is complete please call us to arrange collection.

If we don’t receive anything from you and your personalised plate is still on your car when it is returned, we will assume you are happy for it to be sold with your car.

BMW X5 interior

Before the collection.


Please review the damage video and cost matrix to ensure that you are aware of the sort of damage that may incur a charge.

If your car has been involved in an accident, you should have it repaired under your motor insurance policy before returning it to us. Any repairs must be in accordance with the manufacturer’s recommendations and you must tell us about any accident damage you've had repaired during the agreement.

You will need to ensure your BMW is taxed, insured and has a valid MOT, where appropriate, up until the point we collect it.

Damage Charge Matrix

Handing over of BMW keys

On the day of collection.
 

The car return process includes a ‘fair wear and tear’ inspection carried out by a trained inspector, followed by the collection of the car by a driver.  It is important that you are present when our appointed logistics company inspects your car, as you will need to sign the report to confirm that you agree to the car’s return condition.

Please ensure your car is clean, road legal, contains a minimum of a quarter of a tank of fuel and is parked with plenty of space around it for the inspector to complete his assessment. The full service history should be placed inside the car along with spare keys, the key to any lock in wheel nuts and any other items that came with your BMW.

BMW sign

After the vehicle collection.
 

Once we receive the vehicle inspection report from the logistics company, we will check if the mileage on your car has exceeded the agreed limit. If it has, you will be invoiced at the pence per mile rate stated in your finance agreement.

We will also review any damage detailed on the inspection report and raise an invoice for anything that falls outside of the British Vehicle Rental and Leasing Association’s (BVRLA) Fair Wear and Tear Guidelines. 

If your car was returned after the contract end date we will also charge you a daily rate (your original monthly payment pro-rated).

BMW Customer Services

(BVRLA) Fair Wear & Tear Guide